- Company: Accor
- Location: York, England
- Job type: Full-time
- Salary: Not specified
- Deadline: Not specified
About the role
Accor is hiring a Housekeeping Manager for the Novotel York Centre. This full-time position is based in York, England. The hotel features 146 bedrooms, six meeting rooms, a restaurant and bar, and a swimming pool and sauna that are soon to open. As a manager, you will help create memorable guest experiences while supporting your team’s professional and personal growth within the Accor group.
Responsibilities
- Team Management: Recruit, schedule, and train housekeeping staff. Conduct performance appraisals and foster a positive work environment.
- Operational Oversight: Ensure all rooms meet brand standards before guest arrival. Liaise with Front Office, Laundry, and Technical Services for smooth operations.
- Quality Control: Conduct regular inspections of hotel areas to maintain cleaning standards and address any maintenance issues.
- Financial Control: Assist in budget preparation and monitor operational costs to stay within set standards.
- Compliance: Ensure adherence to fire, health, and safety regulations. Manage keys, lost and found items, and linen inventory.
Requirements
- Previous experience as a Head Housekeeper in a similar-sized property.
- Knowledge of hotel Property Management Systems (PMS) and Microsoft Office applications.
- Excellent written and oral English communication skills.
- Strong guest service orientation with a hands-on approach.
- Ability to remain composed and objective in high-pressure situations.
- Prior experience in a union environment is highly preferred.
Pay and benefits
- Training and development programs.
- Discount card for use in Accor hotels worldwide.
- Complimentary stays in UK hotels (Bonus Breaks, subject to terms and conditions).
- Meals on duty and provided uniforms.
- Access to an Employee Advisory Service.
- Discounts with partners such as Europcar and Merlin Entertainment.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
