- Company: Monzo
- Location: Cardiff, London or Remote (UK)
- Job type: Full-time
- Salary: £51,200-64,700 + equity + Incentive Awards tied to your performance
✅ Visa sponsor check: Monzo Bank Ltd (London) is on the UK Home Office register of licensed sponsors for Skilled Worker, Global Business Mobility: Senior or Specialist Worker (A rating), checked 12 November 2026. Being a licensed sponsor doesn’t guarantee sponsorship for this role: confirm it with the employer, and never pay anyone for a Certificate of Sponsorship.
About the role
Monzo is looking for a Vulnerability Strategy Manager to join their Vulnerability, Accessibility, Inclusion and Bereavements (VAIB) team. You will lead a group of Strategy Analysts dedicated to removing barriers for customers who are vulnerable, disabled, excluded, or experiencing bereavement. This role bridges the gap between high-level strategy and day-to-day execution, ensuring that empathetic and accessible services are embedded across the bank while maintaining strict regulatory standards.
Responsibilities
- Lead and develop talent: Coach and build a high-performing team of Strategy Analysts, fostering a culture of accountability and continuous learning.
- Drive strategy and delivery: Translate VAIB priorities into actionable projects and oversee the implementation of customer-centric treatment strategies.
- Leverage data for improvement: Monitor customer journeys and performance metrics to identify trends and make evidence-led recommendations.
- Champion cross-functional collaboration: Partner with Operations, Product, Risk, Data, and Engineering to embed VAIB considerations into wider business initiatives.
- Manage risk and governance: Work with Risk and Compliance partners to design and operate robust controls that meet internal and external regulatory expectations.
- Resolve complex escalations: Act as the primary point of contact for complex customer, operational, or regulatory issues.
- Lead through change: Own business communications and support stakeholders through process changes while identifying opportunities for improvement.
Requirements
- Deep subject matter expertise in vulnerability, accessibility, inclusion, and bereavement (VAIB).
- Experience applying key legal and industry standards such as Consumer Duty, the Equality Act, and WCAG.
- A proven track record of building motivated, high-performing teams through coaching and clear feedback.
- Strong organisational skills to manage competing priorities and translate strategic goals into structured programs of work.
- Ability to interpret customer insights and operational data to make evidence-based decisions in complex regulatory environments.
- Excellent communication skills to influence stakeholders and guide teams through organisational change.
Pay and benefits
- Salary: £51,200-64,700.
- Bonuses: Equity and Incentive Awards tied to performance.
- Flexible working: Flexible hours and trust-based working arrangements.
- Learning budget: £1,000 annually for books, training courses, and conferences.
- Equipment: MacBook provided, with additional support for home setup for fully remote workers.
How to apply
Apply directly on Monzo’s own careers website. Omadaily never charges job seekers.
