- Company: Monzo
- Location: Cardiff, London or Remote (UK)
- Job type: Full-time
- Salary: £41,300-52,250
- Deadline: Open until filled
✅ Visa sponsor check: Monzo Bank Ltd (London) is on the UK Home Office register of licensed sponsors for Skilled Worker, Global Business Mobility: Senior or Specialist Worker (A rating), checked 12 November 2026. Being a licensed sponsor doesn’t guarantee sponsorship for this role: confirm it with the employer, and never pay anyone for a Certificate of Sponsorship.
About the role
Monzo is seeking a Vulnerability Strategy Analyst to join its Vulnerability, Accessibility, Inclusion and Bereavements (VAIB) team. The mission is to ensure that customers who are vulnerable, disabled, excluded, or experiencing bereavement receive empathetic and accessible banking services. You will work to break down barriers and embed inclusive considerations into product and service design.
Responsibilities
- Lead strategic delivery by translating priorities into clear plans that balance customer needs, regulatory expectations, and operational goals.
- Analyze quantitative data and customer feedback to identify systemic barriers and develop evidence-based recommendations.
- Partner with Product, Engineering, and Operations teams to influence decision-making and embed inclusive considerations into customer journeys.
- Act as the escalation point for complex, ambiguous issues, applying independent judgement to recommend proportionate solutions.
- Manage control requirements for strategic changes to support informed decision-making and mitigate regulatory risk.
- Mentor less experienced colleagues and share specialist knowledge to build team capability.
Requirements
- Deep subject matter expertise in VAIB and relevant legal frameworks such as Consumer Duty, Equality Act, and WCAG.
- Proven ability to independently manage complex strategic initiatives using data and customer insights.
- Strong grasp of risk, governance, and assurance, with excellent decision-making skills in ambiguous situations.
- Highly skilled in stakeholder management and communication, with the ability to drive alignment across multiple departments.
- Commitment to delivering exceptional outcomes for vulnerable customers and coaching colleagues.
Pay and benefits
- Salary range of £41,300 to £52,250.
- Incentive Awards tied to performance.
- Flexible working hours and trust-based scheduling.
- £1,000 annual learning budget for books, training, and conferences.
- Home working setup support, including a MacBook and additional equipment for fully remote workers.
How to apply
Apply directly on Monzo’s own careers website. Omadaily never charges job seekers.
