- Company: Monzo
- Location: Cardiff, London or Remote (UK)
- Job type: Full-time
- Salary: £41,300-52,250
✅ Visa sponsor check: Monzo Bank Ltd (London) is on the UK Home Office register of licensed sponsors for Skilled Worker, Global Business Mobility: Senior or Specialist Worker (A rating), checked 12 November 2026. Being a licensed sponsor doesn’t guarantee sponsorship for this role: confirm it with the employer, and never pay anyone for a Certificate of Sponsorship.
About the role
Monzo is looking for an External Partnerships & Engagement Manager to join its Vulnerability, Accessibility, Inclusion and Bereavements (VAIB) team. You will strategically manage a portfolio of external partnerships that bring specialist expertise to Monzo’s most vulnerable customers. The role involves identifying new opportunities, monitoring existing relationships, and working with cross-functional teams to translate insights into practical improvements for products and services.
Responsibilities
- Own the end-to-end management of VAIB external partnerships, from onboarding to exit.
- Evaluate partnership performance using data and feedback to drive impact.
- Partner with Supplier Operations to ensure robust due diligence and governance.
- Use specialist partner knowledge to improve vulnerable customer journeys.
- Lead lived-experience research and collaborate on the Signposting Standard.
- Plan external awareness campaigns and host expert listening sessions.
Requirements
- Deep understanding of VAIB principles and barriers faced by vulnerable customers.
- Proven experience managing external relationships and holding stakeholders accountable.
- Experience evaluating partnership effectiveness using data and customer feedback.
- Strong grasp of due diligence, risk management, and governance.
- Highly organised problem-solver capable of managing competing priorities.
Pay and benefits
- Salary of £41,300-52,250.
- Equity and Incentive Awards tied to performance.
- Flexible working hours.
- £1,000 annual learning budget.
- Home working setup support including a MacBook.
How to apply
Apply directly on Monzo’s own careers website. Omadaily never charges job seekers.
