Customer Service

Front Desk Associates, St. James at Equinox

Posted

  • Company: Equinox
  • Location: London, England
  • Job type: Part-time
  • Salary: Not specified

✅ Visa sponsor check: Equinox Fitness Holdings UK Limited (London) is on the UK Home Office register of licensed sponsors for Global Business Mobility: Senior or Specialist Worker, Skilled Worker (A rating), checked 26 October 2026. Being a licensed sponsor doesn’t guarantee sponsorship for this role: confirm it with the employer, and never pay anyone for a Certificate of Sponsorship.

About the role

Equinox is seeking energetic and enthusiastic Front Desk Associates to join the team at our St. James location in London. This is a part-time opportunity for candidates who take pride in excellence and want to be part of a premium wellness and hospitality environment. You will play a key role in creating an elevated experience for every member and guest who walks through the door.

Responsibilities

  • Greet members and guests with a professional and welcoming attitude.
  • Scan membership IDs upon entry to ensure secure access.
  • Answer phones and respond to member questions, concerns, and discrepancies.
  • Update member accounts as needed to maintain accurate records.
  • Maintain a clean and orderly work area at all times.
  • Conduct tours for prospective members and guests.
  • Provide exceptional customer service to all visitors.
  • Assist other departments with related tasks as required.
  • Work flexible shifts, including opening, closing, and mid-day hours.

Requirements

  • Professional demeanor with strong communication skills in person, via email, and over the phone.
  • Computer literacy and reliability.
  • Interest in health, fitness, or sports is preferred.
  • Physical ability to stand for long periods, walk, squat, bend, and lift up to 50lbs.
  • Legal right to work in the United Kingdom.

Pay and benefits

  • Complimentary Club membership for all team members.
  • Perks and incentives with Equinox products and services, including Personal Training, Pilates, Spa, and Shop.

How to apply

Apply directly on Equinox’s own careers website. Omadaily never charges job seekers.

Apply on the employer’s website →