- Company: Bosch
- Location: Liverpool, England
- Job type: Full-time
- Salary: Not specified
- Deadline: Not specified
About the role
Bosch Service Solutions is seeking an experienced Customer Service Advisor to join a campaign for a leading premium car manufacturer. With over 30 years of experience in global services, Bosch offers a chance to shape customer experience for major brands. This role is based in Liverpool and operates on a 7-day shift schedule.
Responsibilities
- Deliver tailored service: Provide friendly, professional, and prompt support with the customer at the heart of every interaction.
- Understand needs: Engage with customers to fully understand their requirements and deliver a world-class experience.
- Enhance brand reputation: Offer value-added services that build trust and strengthen the brand image.
- Data management: Capture, maintain, and ensure the quality of customer data.
- Emergency support: Correspond with rescue workers in emergency situations and escalate issues as necessary.
Requirements
- Experience: Significant experience in a busy customer service environment, ideally within automotive, hospitality, travel/leisure, or emergency services. Contact center experience is an advantage.
- Skills: Excellent verbal and written communication, strong listening, problem-solving, and emotional intelligence.
- Attributes: A warm, helpful, and positive approach with a premium brand attitude. High affinity for the automobile industry and future technologies.
- Technical: Proficient computer literacy and interest in innovative communication media.
- Flexibility: Ability to work flexible hours and shift patterns, including weekends. Stress resistance in emergency situations.
Pay and benefits
The job ad does not specify a salary range. The role is full-time, requiring 37.5 hours per week. Shifts operate between 08:30am and 20:30pm, Monday to Sunday, with a 5/7 days shift pattern.
How to apply
Apply directly on Bosch’s own careers website. Omadaily never charges job seekers.
