- Company: Figma
- Location: London, England
- Job type: Full-time
✅ Visa sponsor check: Figma UK Limited (London) is on the UK Home Office register of licensed sponsors for Global Business Mobility: Senior or Specialist Worker, Skilled Worker (A rating), checked 30 October 2026. Being a licensed sponsor doesn’t guarantee sponsorship for this role: confirm it with the employer, and never pay anyone for a Certificate of Sponsorship.
About the role
Figma is expanding its team of creatives and builders with a mission to make design accessible to everyone. The company’s platform helps teams bring ideas to life, whether they are brainstorming, prototyping, or iterating with AI. As a Customer Success Manager for Figma Weave, you will work directly with larger customers to help them maximize their value from the platform. You will design and deliver tailored enablement strategies that drive product adoption and uncover new use cases. This is a full-time hybrid role based out of the London hub.
Responsibilities
- Manage the adoption journey for a portfolio of large, commercial, and enterprise customers.
- Understand customer goals and success metrics, using product data to inform proactive engagement strategies.
- Share best practices, use cases, and product expertise to help teams unlock the full value of Figma Weave.
- Build trusted relationships with stakeholders across roles and departments, from individual contributors to senior leaders.
- Identify and empower internal champions who can advocate for Figma Weave within their organizations.
- Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation.
- Deliver live and scalable training sessions customized to customer maturity and needs.
- Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success.
Requirements
- 4+ years of experience in Customer Success, Customer Enablement, Account Management, or a relevant customer-facing role in SaaS.
- Excellent communication skills, with the ability to connect with a wide range of customer personas.
- Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption.
- A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams.
- Experience using node-based design products or working with design and collaboration tools is an added plus.
- Background in Post-Production, VFX, Creative work, UX/UI, Design Ops, or Frontend Development is an added plus.
Pay and benefits
The specific salary and benefits package are not listed in the job advertisement. Figma emphasizes a culture of growth and learning, encouraging candidates to apply even if their experience does not perfectly align with the job description. The company is an equal opportunity workplace dedicated to providing reasonable accommodations for individuals with disabilities.
How to apply
Apply directly on Figma’s own careers website. Omadaily never charges job seekers.
