- Company: Monzo
- Location: Remote (UK)
- Job type: Full-time
- Salary: £51,200 – £64,700 + Incentive Awards
- Deadline: Rolling (Close once sufficient applications received)
✅ Visa sponsor check: Monzo Bank Ltd (London) is on the UK Home Office register of licensed sponsors for Skilled Worker, Global Business Mobility: Senior or Specialist Worker (A rating), checked 12 November 2026. Being a licensed sponsor doesn’t guarantee sponsorship for this role: confirm it with the employer, and never pay anyone for a Certificate of Sponsorship.
About the role
Monzo is looking for a Partner Estate & Relationship Manager to join their Global Ops Team. You will be the primary point of contact for assigned operational and technical partners, ensuring that relationships, contracts, and commercial arrangements support Monzo’s strategic goals and customer outcomes.
This is an individual contributor role with no direct reports. You will work with a high degree of independence, using strong judgement to drive issues to resolution and influence stakeholders across Operations, Procurement, Finance, Legal, and Risk.
Responsibilities
- Own ongoing relationships with assigned partners, building trusted connections with internal and external teams.
- Apply Monzo’s Partner Management Framework to maintain a risk-proportionate view of partner health and performance.
- Lead monthly partner reviews and collaborate on Quarterly Business Reviews (QBRs).
- Manage the end-to-end contract lifecycle, including renewals, amendments, and pricing models.
- Oversee financial aspects such as invoice reconciliation, spend forecasting, and budgeting.
- Identify systemic issues and drive cross-stakeholder accountability to resolve complex blockers.
- Ensure resilience and continuity controls are understood and reflected in partner plans.
Requirements
- Strong experience managing operational partner, outsourcing, or supplier relationships, ideally in financial services or a regulated environment.
- Experience with contract management, charging models, renewals, and commercial commitments.
- Understanding of invoice reconciliation, budgeting, and forecasting.
- Ability to lead effective governance and turn detailed data into clear strategic narratives.
- Comfortable working across different countries and cultures.
- Essential travel to partner sites in India, Romania, and South Africa, with plans for the EU.
- Strong communication skills, including handling difficult conversations and challenging missed commitments.
Pay and benefits
- Salary: £51,200 – £64,700.
- Incentive awards.
- Remote working setup support, including a MacBook and additional work-from-home equipment.
- Ad hoc meetings in London.
How to apply
Apply directly on Monzo’s own careers website. Omadaily never charges job seekers.
