- Company: GitLab
- Location: Remote (Ireland, Germany, Spain, United Kingdom)
- Job type: Full-time
About the role
GitLab is seeking a Senior Engagement Manager to help drive growth across the EMEA region. In this position, you will structure professional services engagements that foster true partnerships and shared success with customers. You will work at the intersection of technical solutioning and customer requirements, translating complex DevSecOps and digital transformation initiatives into clear, measurable outcomes. Reporting to the Senior Manager of Engagement Management, EMEA, you will build trusted advisor relationships with technical leaders and partners to integrate professional services into account strategies from early discovery through successful delivery.
Responsibilities
- Build trusted advisor relationships with division chiefs, program managers, and technical leaders.
- Conduct discovery sessions with prospects and Systems Integrators to understand current capabilities and desired business outcomes.
- Design outcome-oriented services proposals that align GitLab capabilities with customer success metrics.
- Develop custom-scoped Statements of Work (SOWs) and staffing plans for complex implementations.
- Articulate GitLab’s services value proposition, catalog offerings, and implementation methodologies.
- Guide customers through commercial terms, procurement processes, and contracting structures.
- Manage project- and account-level escalations to ensure rapid resolution and maintain customer confidence.
- Facilitate solutioning sessions, including implementation roadmapping and executive-level requirements gathering.
- Drive measurable outcomes by structuring services that support customer success metrics and accurately forecasting bookings.
- Own the engagement lifecycle from initial discovery through transition to delivery.
Requirements
- Demonstrated progressive experience structuring, scoping, and selling professional services engagements in the region.
- Proven success in a pre-sales context, including conducting discovery and designing outcome-oriented proposals.
- Solid understanding of the software development lifecycle (SDLC), DevOps practices, and cloud transformation initiatives.
- Effective communication and interpersonal skills with executive presence to build trusted advisor relationships.
- Highly developed facilitation, negotiation, and problem-solving skills.
- Comfort working cross-functionally with sales, solutions architecture, delivery, and operations teams.
- Capacity to work autonomously and asynchronously in a fully remote setting.
Pay and benefits
- Flexible Paid Time Off.
- Team Member Resource Groups.
- Equity Compensation & Employee Stock Purchase Plan.
- Growth and Development Fund.
- Parental Leave.
How to apply
Apply directly on GitLab’s own careers website. Omadaily never charges job seekers.
