- Company: Accor
- Location: London, England
- Job type: Full-time
- Salary: Not specified
- Deadline: Not specified
About the role
Join the team at Raffles London at The OWO, a luxury hotel located on Whitehall. You will work in the Guards Bar, a key part of the hotel’s dining and beverage offering. The role involves providing exceptional service to guests, ensuring every drink meets the high standards of the Raffles brand.
Responsibilities
- Set up and stock the bar for service, ensuring all areas are ready for guests.
- Prepare and serve alcoholic and non-alcoholic drinks, including cocktails, wines, spirits, and soft drinks, to Raffles standards.
- Support bar backs and assist waiters and floor staff during service.
- Explain menu items and drinks to guests with knowledge and professionalism.
- Collaborate with bar management to develop and implement seasonal menus and specials.
- Ensure food and beverage orders are delivered accurately and promptly.
- Maintain high standards of hygiene and safety, reporting any hazards immediately.
- Adhere to health and safety procedures, including fire and emergency protocols.
- Contribute to sustainable practices, such as waste management.
Requirements
- Proven experience in providing high levels of service, especially under pressure.
- Excellent communication and customer service skills, both written and spoken.
- Strong time management and multitasking abilities, with a professional appearance.
- Willingness to work on a 24-hour operational schedule when required.
- Previous experience in a luxury hotel environment (LQA, Forbes 5-star, or equivalent) is desirable.
Pay and benefits
- 28 days holiday including bank holidays, plus an extra day for each year of service up to 5 years (totaling 35 days).
- Staff meals while on duty.
- Free dry cleaning for your uniform.
- Employer pension contribution of 3%.
- Enhanced sick pay and enhanced maternity, paternity, and adoption pay.
- Life assurance cover of 1x salary.
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off for moving house or volunteering for a charity.
- Internal learning and development programs.
- Employee benefit card offering discounts of up to 30% at Accor properties worldwide and Raffles London F&B outlets.
- Opportunities for worldwide development across Accor’s brand portfolio.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
