- Company: Accor
- Location: London, England
- Job type: Full-time
- Salary: Service charge share
About the role
Delano London is set to open in late 2026, bringing the celebrated heritage of Delano Miami Beach to the UK. Located overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, the legendary Rose Bar, and The Source wellness offering. As part of the Ennismore and Accor collective, this is a chance to help build an iconic brand from the ground up.
You will join the opening team as a Guest Service Agent, ensuring guests feel welcomed and cared for from arrival to departure. This role is perfect for someone who values creativity, genuine connection, and wants to be part of something new.
Responsibilities
- Welcome guests and ensure a smooth check-in process.
- Provide professional, courteous, and efficient assistance throughout their stay.
- Promote hotel facilities and look for opportunities to add personalised touches to enhance the guest experience.
- Embody Delano London standards by creating memorable interactions from check-in to check-out.
Requirements
- Previous experience in a luxury or upscale hotel, ideally in a guest-facing role.
- Excellent communication skills.
- Experience with Opera or Opera Cloud is an advantage.
Pay and benefits
- Share of the hotel’s service charge.
- Health cash plan to claim money back and access wellbeing support.
- Excellent discounts on hotels across the world via the Ennismore and Accor portfolios.
- Referral bonus for successful new team member recommendations.
- Monthly team recognition, regular team events, and biannual team parties.
- Opportunities for learning and development within a fast-growing international group.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
