- Company: Blank Street
- Location: Exeter, England, United Kingdom
- Job type: Full-time
About the role
Blank Street is seeking a General Manager in Exeter to lead a single store and drive its commercial performance. You will act as both a coach and an operator, building a high-performing team while ensuring the brand delivers memorable experiences to customers. This role involves taking full ownership of the store’s P&L and setting the standard for service and operational excellence.
Responsibilities
- Team Leadership: Hire, train, and develop staff, creating clear career pathways and fostering a culture of accountability.
- Customer Experience: Lead initiatives to improve Net Promoter Scores (NPS) and ensure every visit reflects the Blank Street brand standards.
- Commercial Success: Manage the store’s P&L, using data to hit sales, labour, and profitability targets while reducing waste.
- Operations: Maintain strict compliance with health and safety standards and refine processes to improve speed of service.
- Growth: Support the brand’s expansion by overseeing new store openings and working cross-functionally with other teams.
Requirements
- Full-time commitment of 40 hours per week across five days.
- Availability during peak trading days, typically Friday to Sunday.
- Ability to manage your schedule autonomously while ensuring strong store performance.
Pay and benefits
- Private health and dental insurance.
- 33 days annual leave plus one additional paid day for personal projects.
- Salary sacrifice scheme for Cycle to Work, bike subscriptions, pensions, and medical expenses.
- Access to the ‘Regulars’ program, including free coffee and matcha.
- Regular team events and a supportive company culture.
How to apply
Apply directly on Blank Street’s own careers website. Omadaily never charges job seekers.
