- Company: Accor
- Location: Brighton and Hove, England
- Job type: Part-time
About the role
Accor is seeking a Reception Team Member to join the team at ibis Brighton. This part-time position is based in the heart of Brighton, where you will help deliver exceptional guest experiences. The hotel prides itself on a vibrant and inclusive atmosphere, welcoming both travelers and staff with open arms. As part of the Accor family, you will be supported in your growth and learning while contributing to a workplace where everyone feels valued.
Responsibilities
- Provide efficient service for guest registration and departure, ensuring accurate guest accounts.
- Handle incoming calls via the switchboard professionally and politely, aiming for total customer satisfaction.
- Maintain strict security procedures to protect guest confidentiality and safety.
- Respond to guest requests promptly and courteously during their stay.
- Manage guest and hotel accounts, ensuring all charges are accurate and posted on time.
- Act as a communication link between guests and hotel departments, both verbally and in writing.
- Document internal and guest messages accurately and distribute them according to hotel procedure.
- Assist with screening calls for reservations and provide up-to-date information.
- Promote hotel facilities and maximise sales using product knowledge and selling skills.
- Assist with hosting breakfast as requested by management.
Requirements
- Strong customer service skills.
- Ability to multitask effectively.
- Excellent communication skills.
- Team working skills.
- Ability to cope well under pressure while interacting with patience and compassion.
- Administration and computer skills.
Pay and benefits
Specific salary details are not listed in the job advertisement. As an Accor employee, you will have opportunities to grow and learn every day, with the company supporting your professional development and personal journey.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
