- Company: MongoDB
- Location: London
- Job type: Full-time
✅ Visa sponsor check: MongoDB UK Limited (London) is on the UK Home Office register of licensed sponsors for Skilled Worker, Global Business Mobility: Senior or Specialist Worker (A rating), checked 19 October 2026. Being a licensed sponsor doesn’t guarantee sponsorship for this role: confirm it with the employer, and never pay anyone for a Certificate of Sponsorship.
About the role
MongoDB is seeking an experienced leader to head the Customer Success team for the UK and Ireland. You will manage a team of managers, focusing on both customer success and the professional growth of your staff. This is a hybrid role based in London.
Responsibilities
- Recruit, coach, and develop leaders from frontline to Senior Manager level.
- Design strategies to improve customer retention, satisfaction, and product adoption.
- Collaborate with Sales, Product, Marketing, and other senior stakeholders.
- Use data and analytical metrics to guide team direction and achieve targets.
- Maintain strong relationships with executive-level internal and external stakeholders.
Requirements
- Bachelor’s degree, with a technical degree preferred.
- 7+ years of people management experience.
- 15+ years of relevant experience in Customer Success, Account Management, or similar roles.
- 10+ years of experience working with or supporting large enterprises.
- Experience leading leaders and managing executive stakeholder relationships.
- Strong verbal and written communication skills.
- Familiarity with MongoDB or NoSQL databases is a plus but not required.
Pay and benefits
The ad mentions a supportive culture with benefits including fertility assistance, a generous parental leave policy, and employee affinity groups. Specific salary figures are not listed in the job description.
How to apply
Apply directly on MongoDB’s own careers website. Omadaily never charges job seekers.
