- Company: Peloton
- Location: London, England
- Job type: Part-time
✅ Visa sponsor check: Peloton Interactive UK Limited (London) is on the UK Home Office register of licensed sponsors for Global Business Mobility: Senior or Specialist Worker, Skilled Worker (A rating), checked 20 October 2026. Being a licensed sponsor doesn’t guarantee sponsorship for this role: confirm it with the employer, and never pay anyone for a Certificate of Sponsorship.
About the role
Peloton Studios in London is looking for a passionate and customer-focused individual to join the team. You will be the first point of contact for members, ensuring a welcoming and inclusive environment. This role is ideal for someone who thrives in a fast-paced setting and is dedicated to providing exceptional service throughout the member journey.
Responsibilities
- Deliver exceptional service: Greet members, prospective members, and guests with professionalism and friendliness.
- Manage reservations: Use the TeamUp system to book, cancel, and reschedule classes, while assisting with account issues.
- Handle communications: Respond to member feedback and queries via email and in person in a timely manner.
- Support operations: Perform check-in duties, ensure class occupancy levels are met, and manage waitlists.
- Enhance experience: Provide studio tours, prepare swag bags, and support post-class meet & greets.
- Collaborate: Work with production teams to ensure optimal audience placement and participation.
- Administrative tasks: Maintain studio logs, trackers, and other necessary records.
Requirements
- Experience: Proven background in customer service or the hospitality industry.
- Skills: Excellent communication skills (verbal, written, and phone), computer literacy, and strong problem-solving abilities.
- Availability: Minimum 3 days per week, including Friday, Saturday, and Sunday.
- Schedule flexibility: Willingness to work weekends, holidays, early mornings (5 AM), and late evenings (10 PM).
- Attributes: Reliable, energetic, friendly, and able to work independently in a fast-paced environment.
Pay and benefits
Specific salary details and benefits are not listed in the job advertisement. Please refer to the application for further information.
How to apply
Apply directly on Peloton’s own careers website. Omadaily never charges job seekers.
