- Company: ServiceNow
- Location: Hyderabad, India
- Job type: Full-time
About the role
ServiceNow is looking for a Senior Technical Writer to join its team in Hyderabad. You will work closely with engineering and product management to plan, create, and maintain technical documentation for various product features. This role involves contributing to the evolution of ServiceNow’s content development processes and writing standards.
Responsibilities
- Collaborate with engineering and product management to develop user-focused technical documentation.
- Provide input to shape future content strategies for the supported product or business unit.
- Contribute to the evolution of ServiceNow’s content development processes, DITA-based information model, and writing style.
- Develop expert knowledge of the ServiceNow product ecosystem and the specific user base you support.
Requirements
- 4+ years of work experience in technical communication.
- Experience authoring in Darwin Information Typing Architecture (DITA) or another XML-based structured authoring architecture.
- Understanding of content development life cycles and processes.
- Demonstrated English language proficiency, including grammar, sentence structure, and clear procedural writing.
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Ability to independently plan, create, and deliver documentation in a fast-paced, globally distributed environment.
- Eagerness to demonstrate leadership by mentoring other writers and helping cross-functional teams collaborate effectively.
Pay and benefits
Specific salary details are not listed in the job advertisement. ServiceNow offers a flexible work environment with different work personas (flexible, remote, or required in office) depending on the nature of the work and location.
How to apply
Apply directly on ServiceNow’s own careers website. Omadaily never charges job seekers.
