- Company: ServiceNow
- Location: Hyderabad, Telangana, India
- Job type: Full-time
About the role
ServiceNow is seeking a Sr Staff Software Engineer to provide technical direction for a team building AI-native products. You will shape how the team designs, builds, and operates systems that integrate AI agents, LLM-driven workflows, and traditional platform engineering. This is a hands-on role with broad influence, requiring you to make architectural decisions, raise engineering standards, and guide the team toward AI-native delivery.
Responsibilities
- Lead the design and delivery of complex, cross-functional features across the platform, from architecture through production operations.
- Build AI-native capabilities, including LLM-integrated workflows, agentic patterns, prompt and context design, and evaluation pipelines, with reliability and governance built in.
- Define and drive how the team uses AI tools across the development lifecycle, including code generation, test automation, review, triage, and documentation.
- Mentor senior and mid-level engineers and set standards for code quality, observability, and safe AI usage.
- Partner with product, UX, and other engineering leads to turn ambiguous problems into scoped, shippable plans.
- Own production quality for your area, including defect triage, release readiness, and gate reviews.
Requirements
- 12+ years of software engineering experience, with a track record of technical leadership at the staff level or equivalent.
- Strong proficiency in Java, JavaScript, or another language relevant to the platform, plus solid system design skills.
- Hands-on experience building or integrating LLM-based features, including prompt design, retrieval or context management, evaluation, and cost/latency tradeoffs.
- Working knowledge of agentic architectures, including tool use, orchestration, and human-in-the-loop controls.
- Experience using AI-assisted development tools in daily work, with an opinion on where they help and where they don’t.
- Clear written and verbal communication, including the ability to brief senior leaders and align multiple teams.
- Familiarity with enterprise SaaS, multi-tenant systems, and secure, compliant software delivery.
How to apply
Apply directly on ServiceNow’s own careers website. Omadaily never charges job seekers.
