- Company: Accor
- Location: London, England
- Job type: Full-time
- Salary: £34,869 including service charge + commission upon upselling
About the role
The Savoy is a historic luxury hotel in London, renowned for its outstanding service and rich heritage. As a Reservations Consultant, you will work within the Reservations team to promote and sell the hotel’s bedrooms and facilities. You will report to the Reservations Manager and Director of Reservations, playing a key part in creating memorable experiences for our guests.
Responsibilities
- Maximise revenue by converting enquiries and identifying opportunities to upsell.
- Use feature and benefit sales techniques to showcase the hotel’s offers.
- Respond to guest enquiries with engaging, efficient, and intuitive service.
- Ensure all communications and procedures meet the hotel’s high service standards.
- Update reservations to guarantee a flawless arrival and departure experience.
- Monitor targets, forecasts, and figures to support the hotel’s success.
- Maintain exceptional attention to detail and build strong relationships with guests and colleagues.
Requirements
- 1-3 years’ experience in a similar role within luxury hospitality.
- Outstanding written and verbal communication skills.
- A confident and dynamic speaking style, able to interact effectively at all levels.
- An enthusiastic and positive personality with the ability to build trust.
- Proven organizational skills and the ability to work independently to meet deadlines.
Pay and benefits
- Salary of £34,869 including service charge, plus commission on upselling.
- Life insurance and pension scheme.
- 31 days of holiday, including public holidays.
- Exclusive discounts across Savoy, Fairmont, Raffles, and Accor hotels.
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants.
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890.
- Free stay for two at The Savoy after successful probation.
- Access to colleague restaurant, gym, interfaith prayer room, and wellness room.
- Laundry services and cashback for wellbeing/healthcare expenses.
- Employee assistance program and discounts for Virgin Active and The Gym Group.
- Cycle-to-work scheme and season ticket loan for commuting.
- Annual optician reimbursements of £100.
- Local discounts for food, beverage, and retail.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
