- Company: Coinbase
- Location: London, UK
- Job type: Full-time
- Salary: £58,800 per year
About the role
Coinbase is hiring an IT Support Engineer to keep its London office running smoothly. As a hands-on technology partner, you will be the front line of IT support, owning hardware, software, and collaboration infrastructure. This is a remote-first role, but you will attend quarterly in-person working sessions called “surges.”
Responsibilities
- Provide day-to-day technical support for the London office, resolving issues across macOS, iOS, Chrome OS, Windows, and Android.
- Manage onboarding and offboarding operations to ensure new hires are productive immediately and departures are handled securely.
- Maintain IT documentation, including setup guides, troubleshooting runbooks, and knowledge base articles.
- Partner with IT Procurement and local vendors to coordinate hardware logistics and office technology refreshes.
- Lead first-line network and AV troubleshooting, triaging issues to specialized teams with clear diagnostics.
- Contribute to IT Operations scrum team projects that scale support capabilities and reduce manual effort.
Requirements
- At least 2 years of experience in IT support, service desk, or endpoint engineering in a corporate environment.
- Proficiency administering SaaS platforms such as Google Workspace, Atlassian (Jira Service Management), Okta, Jamf, and Slack.
- Mid-level networking knowledge including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
- Demonstrated root cause analysis methodology to drive systemic fixes rather than repeat break-fix cycles.
- Experience coordinating with service vendors and IT procurement teams for hardware logistics.
- Ability to utilize generative AI responsibly with human oversight to improve workflow efficiency.
Pay and benefits
- Annual base salary: £58,800.
- Total compensation may include equity and bonus eligibility.
- Benefits include medical, dental, and vision coverage.
How to apply
Apply directly on Coinbase’s own careers website. Omadaily never charges job seekers.
