- Company: Twilio
- Location: Remote – United Kingdom
- Job type: Full-time
- Salary: Competitive pay
✅ Visa sponsor check: Twilio UK Limited (London) is on the UK Home Office register of licensed sponsors for Global Business Mobility: Senior or Specialist Worker, Skilled Worker (A rating), checked 26 October 2026. Being a licensed sponsor doesn’t guarantee sponsorship for this role: confirm it with the employer, and never pay anyone for a Certificate of Sponsorship.
About the role
Twilio is seeking a Digital Inside Sales Representative to help grow its social impact organization. You will work remotely from the UK, focusing on acquiring new customers within the community, healthcare, and non-profit sectors. This position involves managing the full sales cycle for self-service accounts while maintaining high customer satisfaction and upholding Twilio’s values.
Responsibilities
- Drive new revenue: Manage the entire sales cycle for net new customer acquisition across social services, healthcare, NGOs, and credit unions.
- Solution selling: Understand customer business and technical requirements to design solutions using Twilio’s communications API platform.
- Collaborate internally: Work with Sales, Marketing, Product, Engineering, and Support teams to address customer needs and advise on digital strategies.
- Manage pipeline: Maintain accurate sales forecasts and pipelines using Salesforce through proactive collaboration with your manager.
- Optimize processes: Execute automation strategies to serve a large volume of customers while maintaining Net Promoter Score (NPS) and preventing churn.
- Market expertise: Develop deep knowledge of the social impact market to help customers understand how to scale their missions using Twilio.
Requirements
- Experience: At least one year of closing sales or sales development experience in a technical SaaS or CPaaS space, with a record of top performance.
- Technical interest: Understanding of or strong interest in the cloud computing/communications business model and selling to technical audiences.
- Communication: Strong written and verbal skills, with the ability to explain complex technical and financial details simply.
- Forecasting: Demonstrated track record of managing sales forecasts.
- Strategy: Analytical approach to account development using data to find opportunities and prove value.
- Mindset: Entrepreneurial, highly adaptable, and deeply interested in the social impact market.
Pay and benefits
- Compensation: Competitive pay.
- Time off: Generous time off, ample parental leave, and wellness leave.
- Health and savings: Healthcare coverage and a retirement savings program.
- Work style: Remote-first role based in the UK, with occasional travel for in-person team meetings or customer engagements.
How to apply
Apply directly on Twilio’s own careers website. Omadaily never charges job seekers.
