- Company: Twilio
- Location: Remote (Ontario, British Columbia, or Alberta), Canada
- Job type: Full-time
- Salary: $90,800.00 – $113,500.00 CAD + 12.5% Target Bonus
- Deadline: November 1, 2026
About the role
Twilio is creating a new function to manage and optimize its global telecom carrier and wholesale supplier ecosystem. As a Program Manager, you will help build this team from the ground up. You will report to leadership that works closely with Twilio’s CEO, CFO, CRO, and Audit Committee. This role focuses on creating policies, processes, and systems to improve operational maturity.
Responsibilities
- Lead Governance Programs: Drive cross-functional initiatives from diagnosis through implementation and change management.
- Build Operating Models: Design team structures, cadences, and standard operating runbooks.
- Manage Data & Reporting: Use quantitative research and data tools to provide insights to stakeholders in Legal, Finance, and GTM.
- Own RTB Cadence: Manage day-to-day operational rhythms, including OKR tracking and deal approval workflows.
Requirements
- 5+ years of experience in management consulting, Program Management, or Chief of Staff roles in telecom, RevOps, or strategy.
- Proven track record leading cross-functional programs with business, technical, legal, and financial stakeholders.
- Experience standing up operating models, team cadences, and operational documentation.
- Strong analytical skills using tools like Excel, SQL, or Looker.
- Excellent written and verbal communication skills, with experience presenting to executive leadership.
Pay and benefits
- Salary: $90,800.00 – $113,500.00
- Bonus: 12.5% target bonus percentage
- Benefits: Competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.
- Additional: Eligibility for incentive programs, commissions, and equity grants based on role.
How to apply
Apply directly on Twilio’s own careers website. Omadaily never charges job seekers.
