- Company: Affirm
- Location: Remote Canada
- Job type: Full-time
- Salary: $128,000 – $188,000 CAD per year
About the role
Affirm is seeking an Operations Enablement Manager to help deliver scalable, compliant, and high-quality servicing experiences. You will define strategies that enable operations to grow efficiently while maintaining exceptional outcomes for customers and merchants. This position is part of a broader hiring initiative where you may be placed on either the Customer Enablement or Horizontal Enablement team based on your strengths and business needs.
Responsibilities
- Lead complex cross-functional programs and ensure alignment with servicing strategy and business priorities.
- Develop program roadmaps and execution plans, tracking progress against KPIs, timelines, and budgets.
- Collaborate with Product, Engineering, and Operations partners to align priorities and deliver measurable outcomes.
- Manage the full lifecycle of process and product changes, including design, implementation, and adoption.
- Architect and evolve the knowledge ecosystem, including SOPs, job aids, and learning platforms.
- Oversee the design and delivery of training programs, ensuring effectiveness through measurement and feedback.
Requirements
- 7+ years of experience in program management or product operations, preferably in large-scale or global operations.
- 3+ years of experience in a fintech or financial institution, including scaling operations and coaching team members.
- Subject matter expertise in financial regulations such as UCC, Reg E, Reg Z, Card Act, GLBA, UDAAP, and GDPR.
- Certification in Six Sigma, Project Management, or Design Thinking.
- Experience implementing knowledge management and training systems using tools like Salesforce, Confluence, or LMS platforms.
- Strong skills in strategic planning, risk management, and cross-functional execution.
- Willingness to travel as needed to support team collaboration and vendor engagements.
Pay and benefits
- Base pay range: $128,000 – $188,000 CAD per year.
- 100% subsidized medical, dental, and vision coverage for you and your dependents.
- Monthly stipends for tech setup, health, and wellness spending.
- Flexible time off and generous holiday calendars.
- Eligibility for equity rewards and an employee stock purchase plan (ESPP).
How to apply
Apply directly on Affirm’s own careers website. Omadaily never charges job seekers.
