- Company: Airbnb
- Location: Canada
- Job type: Full-time
- Salary: CAD 102,000 – 128,000
About the role
Join the Global Operations Community Support Planning team at Airbnb. You will be a key member driving the end-to-end roadmap planning process for community support. This team prioritizes initiatives based on global strategy and a commitment to an exceptional customer experience. As a Senior Planning Partner, you will serve as the primary point of contact for content managers, writers, and strategists, ensuring clear communication and aligned goals for all content-related launches.
Responsibilities
- Coordinate end-to-end planning for content launches impacting community support.
- Build trust with partners in content, product, engineering, marketing, and legal.
- Develop and communicate content calendars, accounting for approvals, audits, and localization.
- Facilitate launch meetings, including information gathering, content audits, and “Mission Control” sessions.
- Proactively identify risks, mitigate issues, and drive problems to resolution.
- Prepare weekly status reports for content managers and stakeholders.
- Coordinate real-time go-live processes and participate in post-launch reviews.
- Streamline planning processes and implement feedback mechanisms for continuous improvement.
Requirements
- At least 8 years of experience in strategic planning, program management, or business operations.
- Proven experience leading cross-functional planning processes with executive exposure.
- Exceptional communication skills (oral, written, and presentations) across all organizational levels.
- Strong problem-solving and analytical skills, with an understanding of system implementation and change management.
- Proficiency in collaboration and project management tools such as Asana, Jira, and Airtable.
- Practical knowledge of the software product development lifecycle; Agile methodology is a plus.
- Ability to manage multiple concurrent launches and shifting priorities in a fast-paced environment.
- Experience planning or coordinating content launches, knowledge management, or product launches.
Pay and benefits
- Annual base pay range: CAD 102,000 – 128,000.
- Eligible for bonus, equity, benefits, and Employee Travel Credits.
- Must be based in Canada (BC, ON, QC, AB, or SK).
How to apply
Apply directly on Airbnb’s own careers website. Omadaily never charges job seekers.
