- Company: Brex
- Location: Vancouver, British Columbia, Canada
- Job type: Full-time
- Salary: $81,600 – $102,000
About the role
Brex is seeking a Partner Operations Program Manager, Associate to join its Operations team in Vancouver. This position focuses on building and managing the operational foundation for Brex’s external partner ecosystem. You will work within a hybrid environment, requiring three days in the office per week (Monday, Wednesday, and Thursday), with the option for up to four weeks of fully remote work per year.
Responsibilities
- Define and own the operating model for partner management, including governance, documentation, and escalation paths.
- Establish partner SLAs, KPIs, and reporting cadences, and hold stakeholders accountable to these metrics.
- Build reporting structures to provide visibility into partner performance, operational health, and risks.
- Own fee reconciliation processes and related controls to ensure accuracy in partner invoices and payment calculations.
- Lead operational readiness for new partners, products, and program changes, including launch plans and post-launch monitoring.
- Manage partner incidents and escalations, coordinating root-cause analysis and corrective actions.
- Identify process gaps and automation opportunities to reduce manual work and improve partner experience.
- Collaborate with Finance, Legal, Compliance, Product, and Engineering to resolve complex issues.
- Create executive-ready updates summarizing performance, risks, and recommended actions.
Requirements
- 3+ years of experience in partner operations, payments operations, financial operations, or vendor management within fintech, banking, or a regulated environment.
- 1+ year of direct partner experience is ideal.
- Demonstrated experience building operating programs rather than just managing established workflows.
- Strong experience defining SLAs, KPIs, and governance structures to improve external-partner performance.
- Experience with fee, invoice, or financial reconciliation processes, including discrepancy resolution.
- Strong analytical skills and comfort using spreadsheets, data tools, SQL, or similar tools for reporting.
- Excellent cross-functional communication and stakeholder-management skills.
- English proficiency in both written and spoken language, as interviews will be conducted in English.
Pay and benefits
- Expected salary range: $81,600 – $102,000.
- Starting base pay depends on location, skills, experience, market demands, and internal pay parity.
- Equity and other forms of compensation may be provided as part of the total package.
- Hybrid work arrangement with a minimum of three coordinated days in the office per week.
- Up to four weeks per year of fully remote work.
How to apply
Apply directly on Brex’s own careers website. Omadaily never charges job seekers.
