- Company: Airbnb
- Location: Canada
- Job type: Full-time
- Salary: CAD 122,000 – 128,000
About the role
Join Airbnb’s corporate housing team to support the rapid growth of Airbnb Luxe, a curated collection of over 9,000 verified high-end stays. As a Senior Operations Manager, you will oversee the entire onboarding process for new Luxe listings. You will work to ensure the supply engine operates efficiently by identifying market imbalances, acquiring new hosts, and converting high-potential existing listings into Luxe properties. This role is based in Canada and is eligible for remote work.
Responsibilities
- Manage and continuously improve end-to-end onboarding operations to meet company standards for pace and quality.
- Develop and implement new acquisition and onboarding strategies in collaboration with sales and other cross-functional teams.
- Identify gaps in tools and processes to replace manual workarounds with sustainable systems.
- Manage program budgets and vendor relationships, including selecting external partners when necessary.
- Lead cross-team programs from planning to execution and adapt to evolving priorities.
- Represent the team in internal meetings, cross-functional forums, and leadership contexts.
- Track key performance indicators, diagnose performance issues, and implement corrective actions.
Requirements
- At least 8 years of experience in program management, operations, sales, or supply chain in a high-growth environment.
- Proven experience managing end-to-end pipelines or funnels, including budget management and vendor accountability.
- Strong analytical and problem-solving skills, with the ability to create dashboards and use data for decision-making. Advanced data analysis skills (e.g., SQL) are a plus.
- Deep hands-on experience with Salesforce, including dashboard creation, reporting, and troubleshooting pipeline or automation issues.
- Ability to drive progress with urgency and adapt quickly to changing priorities.
- Experience managing matrix organizations and building relationships with cross-functional teams, including sales, product, and engineering.
- Excellent written and verbal communication skills, with the presence and judgment to represent the team in leadership settings.
- Strong organizational skills with a keen attention to detail and quality.
Pay and benefits
- Annual base pay range: CAD 122,000 – 128,000.
- Eligible for bonus, equity, benefits, and Employee Travel Credits.
- Remote work eligible; candidates must reside in Canada.
- No relocation assistance provided.
How to apply
Apply directly on Airbnb’s own careers website. Omadaily never charges job seekers.
