- Company: GitLab
- Location: Remote, Canada
- Job type: Full-time
- Salary: $86,400 – $146,400 (United States Salary Range)
About the role
GitLab is seeking an Ecosystem Operations Specialist to support the execution of its partner go-to-market strategy. In this role, you will serve as a trusted operational resource for sellers, Ecosystem Sales Managers, partners, and cross-functional teams. You will manage partner business workflows from account setup and deal registration through quoting, ordering, and post-sales support. Your goal is to resolve standard issues and improve processes so that sales managers can focus on partner strategy and pipeline creation.
Responsibilities
- Execute partner-sourced workflows, including intake, account setup, deal registrations, and standard issue resolution.
- Process partner quote requests, receive purchase orders, and prepare opportunities for closure with Sales, Deal Desk, Billing, and Finance.
- Guide partners and sales teams through operational questions regarding attribution, compliance, and post-sales support.
- Execute and improve partner program workflows, such as onboarding, licensing, certifications, and rebates.
- Monitor Salesforce and partner-management data for accuracy, supporting month-end close and ad hoc reporting.
- Build dashboards to track backlog, turnaround time, and process health, sharing insights in team meetings.
- Investigate recurring friction points and support automation and self-service improvements.
- Maintain process documentation and deliver operational training when systems change.
Requirements
- Relevant experience in partner operations, sales operations, deal desk, or similar revenue operations environments.
- Experience with enterprise quote-to-cash processes and configure, price, quote tools in a channel context.
- Proficiency with Salesforce and partner-management systems or portals.
- Strong analytical skills, including advanced spreadsheets and dashboard building in tools like Tableau.
- Hands-on experience using generative AI tools to improve operational productivity and quality.
- Strong problem-solving skills and the ability to prioritize requests and escalate decisions appropriately.
- Clear written and verbal communication skills for collaborating across multiple departments.
- Preferred experience with Impartner, SQL, or Snowflake.
Pay and benefits
The base salary range for this role is $86,400 – $146,400 USD. Please note that this range is currently listed for residents of the United States only. The base salary does not include bonuses, equity, or benefits. GitLab offers flexible paid time off, equity compensation, an employee stock purchase plan, a growth and development fund, and parental leave. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
How to apply
Apply directly on GitLab’s own careers website. Omadaily never charges job seekers.
