- Company: Moniepoint Incorporated
- Location: Ughelli, Delta
- Job type: Full-time
About the role
Moniepoint Incorporated is a global business payments and banking platform serving over 600,000 businesses. We are looking for an Offline Customer Support Officer to join our Customer Support Operations team in Ughelli, Delta. In this position, you will serve as the first point of contact for walk-in customers and those interacting via WhatsApp groups. You will report to the Regional Team Lead and play a key part in delivering a consistent, professional customer experience aligned with our standards.
Responsibilities
- Act as the primary contact for walk-in customers and respond to inquiries on WhatsApp platforms.
- Provide accurate and timely responses to service requests and technical issues.
- Log all support requests accurately for tracking and follow-up purposes.
- Collaborate with internal teams to ensure the prompt resolution of customer concerns.
- Escalate complex issues to the Regional or State Team Lead when necessary.
- Follow approved communication scripts and operational procedures.
- Document customer feedback to support continuous service improvement.
- Maintain strict confidentiality and data privacy of customer information.
Requirements
- Minimum educational qualification of BSc or HND.
- 1–2 years of relevant experience in customer service or support.
- Completed NYSC or a valid exemption/exclusion certificate.
- Excellent written and verbal communication skills, particularly for managing WhatsApp groups.
- Strong problem-solving abilities and a customer-centric mindset with high empathy.
- Ability to work effectively with cross-functional internal teams.
- Meticulous attention to detail for documentation and data logging.
How to apply
Interested and qualified candidates should click here to apply online.
