- Company: Moniepoint Incorporated
- Location: Wurukum, Benue
- Job type: Full-time
About the role
Moniepoint Incorporated is a global business payments and banking platform serving over 600,000 businesses. We are looking for an Offline Customer Support Officer to join our team in Wurukum, Benue. This position reports to the Regional Team Lead within the Customer Support Operations department.
You will serve as the first point of contact for walk-in customers and those interacting via WhatsApp groups. Your goal is to provide high-quality, timely support that aligns with our standards and values.
Responsibilities
- Act as the primary contact for walk-in customers and respond to inquiries on WhatsApp platforms.
- Provide accurate and prompt responses to service requests and technical issues.
- Log all support requests accurately for tracking and follow-up.
- Coordinate with internal teams to resolve customer issues efficiently.
- Escalate complex cases to the Regional or State Team Lead when necessary.
- Follow approved communication scripts and operational procedures.
- Collect customer feedback to drive service improvements.
- Maintain strict confidentiality and data privacy for all customer information.
Requirements
- Minimum educational qualification of BSc or HND.
- 1–2 years of relevant experience in customer service or support.
- Completed NYSC or a valid exemption/exclusion certificate.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Attention to detail for documentation and data logging.
How to apply
Interested and qualified candidates should click here to apply online.
