- Company: Zipline Nigeria
- Location: Abuja and Lagos
- Job type: Full-time
About the role
Zipline uses drones to deliver life-saving medicine to hospitals across multiple countries. As Head of Service Delivery, Africa, you will ensure every distribution site is ready to operate from day one and continues to perform at a high standard. You will report to the Head of Operations, Africa, and work closely with Country Directors and regional leadership teams.
Responsibilities
- Write and own the operating standards library for the African network.
- Certify every site at go-live and quarterly, publishing the results.
- Lead Country Operations & Product Leads in major markets.
- Define competency standards for Site Leads and build a talent pipeline for new hires.
- Publish capacity envelopes for each site based on flight operations constraints.
- Define operating metrics, agree targets with Country Directors, and hold teams accountable.
- Own network operating data, including monthly reporting and cross-site comparisons.
- Act as Engineering’s primary operations partner for field issues and product requests.
Requirements
- 12+ years running distributed physical operations to a written standard (e.g., airline ground operations, multi-site logistics, or healthcare networks).
- Experience building a standards and certification system from scratch.
- Experience leading through country or regional leads with dotted-line authority.
- A track record of building operator talent pipelines at scale.
- Strong data instincts for setting metrics and spotting variance.
- Strong programme and project management skills across cross-functional teams.
How to apply
Interested and qualified candidates should apply online via the link below.
