- Company: One Charming Party
- Location: Lagos Island, Lagos
- Job type: Full-time
- Salary: N250,000 – N300,000 / Month
- Deadline: 15th November, 2026
About the role
One Charming Party (OCP) is a luxury event planning and bespoke decoration company based in Victoria Island, Lagos. With over 13 years of experience and more than 300 events delivered, OCP specialises in creating unique, premium event experiences. The company is currently transitioning to a more structured business model with clearer roles and improved processes. This full-time position is based in Lagos Island, Lagos.
Responsibilities
- Serve as the primary point of contact for clients via phone, email, WhatsApp, and in-person meetings.
- Listen to client complaints, resolve issues within approved limits, and escalate serious matters to management.
- Submit timely reports on enquiries, bookings, feedback, and outstanding issues to supervisors.
- Build warm, professional relationships that make clients feel valued and confident in OCP’s services.
- Manage enquiries and bookings by recording details, following up with prospective clients, and tracking progress.
- Coordinate with Project, Creative, and Operations teams to ensure client requests are handled correctly.
- Maintain accurate client records and documentation using approved tracking systems.
- Represent OCP’s premium brand through elegant presentation, good manners, and emotional intelligence.
Requirements
- Excellent communication skills, including clear, confident, and professional speaking and writing.
- Strong emotional intelligence and the ability to handle difficult conversations with maturity.
- Experience in luxury customer service and the ability to read social situations appropriately.
- Proficiency in Microsoft Office, email, and WhatsApp Business for record-keeping.
- Strong time management, organisation, and attention to detail.
- Ability to work under pressure while remaining calm and solution-focused.
- Professional appearance, personal grooming, and excellent social etiquette.
- Confidentiality and discretion regarding client information and company details.
How to apply
Interested and qualified candidates should send their CV to hr@onecharmingparty.com.ng. Please use the job title as the subject of the email. The application deadline is 15th November, 2026.
Apply by email: hr@onecharmingparty.com.ng
