- Company: Stanbic IBTC Bank
- Location: Ilupeju, Lagos
- Job type: Full-time
About the role
Stanbic IBTC Bank is a leading African banking group with a 150-year history in South Africa and operations across 16 African countries. The bank values technical innovation and exceptional client service. This position is based in Ilupeju, Lagos.
Responsibilities
- Resolve customer complaints and complex queries effectively.
- Ensure a consistent and positive brand experience for Africa China Banking clients.
- Adhere to complaint management and dispute resolution processes.
- Minimize reputational risk and customer attrition.
Requirements
- B.Sc in Social Science or a related field.
- Masters degree and professional certifications are an added advantage.
- Mandarin speaking ability.
- 1 – 3 years of experience in Operations, Channel, Call Centre, Helpdesk, Service, Support, or Project Implementation and management.
- Experience in telecommunications Support.
- Understanding of Stanbic IBTC’s products and services.
- Conceptual and practical knowledge of credit procedures, policies, and standards.
- Computer literacy, particularly with Microsoft Word, Excel, and PowerPoint.
How to apply
Interested and qualified candidates should click here to apply online.
