- Company: ServiceNow
- Location: San Diego, California, United States
- Job type: Full-time
About the role
ServiceNow is looking for a Senior Customer Success Manager to serve as a trusted advocate for its enterprise clients. In this position, you will guide customers in achieving their business goals by helping them adopt and utilize the ServiceNow platform effectively. You will leverage the company’s AI capabilities to drive meaningful outcomes and foster a culture of innovation and efficiency.
Responsibilities
- Manage a portfolio of enterprise customers to ensure they achieve desired business outcomes.
- Monitor customer technical health and ensure they are using the latest product versions.
- Apply existing success plays and help develop new ones to address specific client needs.
- Collaborate with customers to create new use cases and success stories.
- Maximize the value of customer investments and license usage.
- Coordinate with other ServiceNow teams to resolve customer issues and manage escalated accounts.
- Oversee key projects identified by leadership.
Requirements
- Minimum of 7 years of related work experience or equivalent.
- Experience integrating AI into work processes, decision-making, or problem-solving.
- Strong project management skills with the ability to work independently.
- Ability to analyze and resolve complex issues through collaboration.
- ServiceNow certifications.
Pay and benefits
ServiceNow offers a flexible work environment with various work personas, including remote and hybrid options, based on the role and location. The company is an equal opportunity employer and provides accommodations for candidates who need them during the application process.
How to apply
Apply directly on ServiceNow’s own careers website. Omadaily never charges job seekers.
