- Company: Blank Street
- Location: Washington D.C.
- Job type: Full Time
- Salary: $19.50-21.00/hour plus tips
About the role
Blank Street is reimagining the cafe experience by making high-quality coffee and matcha accessible and efficient. As a Shift Lead, you will play a key role in bringing this mission to life. You will lead by example on the floor, ensure smooth operations, and create an environment where customers and team members feel valued. This is a hands-on leadership role for someone who thrives in fast-paced settings and loves connecting with people.
Responsibilities
- Craft beautiful coffee and matcha products.
- Provide exceptional hospitality to customers.
- Support the General Manager and help train new employees on recipes and operational processes.
- Open and close the store safely and responsibly, following all checklists.
- Handle and solve customer issues.
- Lead and support store-level initiatives to increase foot traffic, sales, and profitability.
Requirements
- 2+ years of experience in a customer service leadership position, preferably in hospitality, coffee, or beverage.
- Must be at least 18 years of age.
- Able to lift 25+ lbs and stand for long periods.
- Availability that meets the needs of the cafes, including 30-40 hours per week over 4-5 days.
- Must be able to work 2 peak days (Friday, Saturday, or Sunday).
- You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”)
Pay and benefits
- $19.50-21.00/hour plus tips.
- Comprehensive Barista accreditation and training program.
- Tenure-based paid time off.
- Commuter benefits and sick time.
- 1.5x pay on select holidays.
- Complimentary coffee and treats on shift.
- Free Blank Street swag.
How to apply
Apply directly on Blank Street’s own careers website. Omadaily never charges job seekers.
