- Company: Okta
- Location: San Francisco, California
- Job type: Full-time
- Salary: $103,000 – $142,000
About the role
Okta is seeking a Senior Technology Specialist to join the Global Executive Operations team in San Francisco. This role focuses on providing discreet, high-quality technology support to the company’s C-suite executives and their assistants. You will ensure leaders have a frictionless experience with their devices and meeting spaces, allowing them to focus on business goals.
Responsibilities
- Provide first-touch IT support via ServiceNow, Slack, and in-person requests.
- Manage AV and Zoom setups for executive sessions and offsites.
- Create personalized onboarding experiences for new executives.
- Troubleshoot issues on macOS, Windows, iOS, and Android devices.
- Investigate complex incidents and document root causes.
- Participate in an on-call rotation for critical escalations.
- Develop knowledge articles and runbooks for the support team.
- Travel up to 25% of the time to other Okta offices or events.
Requirements
- 5+ years in enterprise IT support or workplace technology.
- Advanced troubleshooting skills for Mac and PC hardware.
- Knowledge of SaaS environments and role-based access control (RBAC).
- Experience supporting C-suite leaders in corporate settings.
- Proficiency with AV events, Zoom Rooms, and Zoom Phone.
- Strong technical range in endpoint management, identity, and networking.
- Ability to maintain discretion and composure under pressure.
- Experience mentoring junior engineers or documenting technical standards.
Pay and benefits
- Annual base salary: $103,000 – $142,000 for the San Francisco Bay Area.
- Equity (where applicable) and bonus.
- Health, dental, and vision insurance.
- 401(k) and flexible spending account.
- Paid leave, including PTO and parental leave.
How to apply
Apply directly on Okta’s own careers website. Omadaily never charges job seekers.
