- Company: Chime
- Location: San Francisco, CA, USA
- Job type: Full-time
- Salary: $150,000 – $208,000
About the role
Chime is seeking a CRM Manager to join the Lifecycle & CRM Marketing team in San Francisco. You will own the technical infrastructure behind member engagement across email, push, in-app, and SMS channels. This is a hands-on position where you will lead principal-level projects to ensure the CRM platform remains scalable, reliable, and healthy. You will work with a high degree of independence, partnering with Engineering, Data, Product, and Legal teams to evolve Chime’s CRM ecosystem using data, AI, and automation.
Responsibilities
- Own the strategy, roadmap, and daily health of the CRM platform and channel ecosystem.
- Lead the implementation, integration, and scaling of new tools and capabilities, from vendor evaluation to rollout and impact measurement.
- Monitor and improve channel health, including deliverability, sender reputation, opt-in rates, and consent management.
- Design and refine operational processes such as campaign intake, build standards, QA, and governance to reduce errors and increase speed.
- Partner with Engineering and Data teams on data foundations, including event design, APIs, webhooks, and real-time triggering.
- Build complex, data-driven journeys and personalization logic, setting the standard for technical execution.
- Integrate AI tools and automation into daily workflows to create more personalized member journeys.
- Connect platform improvements to business outcomes such as retention, engagement, and lifetime value.
Requirements
- 6–8+ years of experience in CRM, marketing operations, or lifecycle marketing with a strong technical focus.
- Deep hands-on expertise with at least one enterprise CRM platform such as Braze, Iterable, or Salesforce Marketing Cloud.
- Proven track record of leading tool implementations, migrations, or major integrations end-to-end.
- Strong knowledge of channel health, deliverability, authentication, and consent management across email, push, and SMS.
- Working knowledge of data infrastructure including SQL, event schemas, APIs, and CDPs or reverse ETL tools.
- Experience designing operational processes like QA frameworks and governance models that scale across teams.
- Ability to translate technical complexity into clear recommendations and influence senior partners.
- Experience using AI and automation in daily work is required.
Pay and benefits
- Base salary: $150,000 – $208,000.
- Eligibility for bonuses and competitive equity.
- Hybrid work schedule: four days in-office and one day remote for those near an office.
- Comprehensive health, financial, and wellbeing benefits.
- Generous vacation policy and company-wide paid days off.
- Up to 22 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents.
- Annual wellness stipend and 1% of time off for community organizations.
How to apply
Apply directly on Chime’s own careers website. Omadaily never charges job seekers.
