- Company: SpaceX
- Location: Hawthorne, CA
- Job type: Full-time
- Salary: $34.00 – $50.00 per hour
About the role
SpaceX is hiring an IT NOC Technician to support the high-availability network infrastructure that powers our mission-critical operations. In this role, you will be part of the IT team responsible for real-time monitoring, incident response, and troubleshooting of enterprise and operational networks. These networks enable launch operations, engineering systems, and corporate services. You will help improve monitoring, documentation, and operational processes to support SpaceX’s rapid growth and high-reliability standards.
Responsibilities
- Monitor enterprise and operational networks, data centers, cloud environments, and connectivity for launch sites, Starlink infrastructure, and corporate facilities.
- Manage ISP relationships for circuit outages and turnups/disconnects.
- Detect, triage, and respond to network incidents, performance issues, and outages to minimize impact on launch operations and real-time mission support.
- Perform initial troubleshooting of network, firewall, routing, switching, and connectivity problems across IT and operational technology (OT) environments.
- Create, manage, and escalate tickets following ITIL-aligned processes and strict SLAs for mission-critical systems.
- Execute runbooks and standard operating procedures, escalating complex problems to Tier 2/3 engineers or specialized teams.
- Generate operational reports and post-incident summaries, including metrics relevant to launch campaigns and satellite operations.
- Maintain accurate documentation of network topologies, configurations, and troubleshooting procedures.
- Participate in change management, planned maintenance, and incident management.
- Collaborate with cross-functional teams to improve monitoring coverage and reduce mean time to resolution.
- Support high-reliability environments where network downtime can affect vehicle testing, launch countdowns, or satellite communications.
Requirements
- Education/Experience: Bachelor’s degree in computer science, information technology, or Engineering; OR 4+ years of hands-on NOC, network operations, or IT infrastructure experience in lieu of a degree.
- Experience: 2+ years of experience in a NOC, network operations, or IT infrastructure role.
- Preferred Skills: Industry certifications (CompTIA Network+ or CCNA), cloud networking (AWS or Azure), basic scripting (Python, PowerShell, or Bash), and experience in high-availability or mission-critical environments.
- Knowledge: Strong foundational knowledge of networking (TCP/IP, BGP, OSPF, VLANs, firewalls, VPNs, DNS, DHCP), network monitoring tools, and ITIL processes.
- Availability: Ability to work in a fast-paced, shift-based environment with rotating schedules, including nights, weekends, and holidays. Willingness to work overtime hours and extra days as needed.
Pay and benefits
- Pay Range: Level 1: $34.00 – $40.00; Level 2: $38.00 – $44.00; Level 3: $42.00 – $50.00. Actual level and base salary are determined on a case-by-case basis.
- Benefits: Eligibility for long-term incentives (company stock or long-term cash awards), potential discretionary bonuses, and Employee Stock Purchase Plan. Comprehensive medical, vision, and dental coverage, 401(k) retirement plan, short and long-term disability insurance, life insurance, and paid parental leave.
- Time Off: 3 weeks of paid vacation, 10 or more paid holidays per year, and paid sick leave accrual per company policy.
How to apply
Apply directly on SpaceX’s own careers website. Omadaily never charges job seekers.
