- Company: MongoDB
- Location: United States (Remote)
- Job type: Full-time
- Salary: $115,000 – $226,000
About the role
MongoDB is looking for a Director of Customer Marketing & Advocacy to elevate customer storytelling into a core growth strategy. This is a build-and-influence position focused on enterprise segments and AI-native startups. You will lead a global team across AMER and EMEA, replacing manual processes with an AI-enabled engine that finds, matches, and activates customer voice at scale. The goal is to make customer stories the foundation of MongoDB’s brand, driving awareness and mindshare among key buyers and builders.
Responsibilities
- Partner with Brand, Communications, and Events to integrate customer outcomes into core brand narratives, campaigns, and flagship events like MongoDB.local.
- Lead customer storytelling by setting editorial standards for case studies, video, and executive content, ensuring these assets feed into demand and social programs.
- Build an AI-enabled engine using automation to streamline story intake, customer matching, content tagging, and performance reporting.
- Develop a global strategy for recruiting and nurturing a diverse community of customers, including enterprise accounts and AI-native startups.
- Turn customer voice into actionable insight, feeding feedback back to Product and Product Marketing to refine positioning and messaging.
- Define KPIs and attribution models that connect customer proof to brand awareness, revenue growth, and retention.
- Build and lead a high-performing global team, managing budget, agencies, and tooling while fostering executive sponsorship across the organization.
Requirements
- 10+ years of B2B marketing experience, with significant leadership in customer marketing, advocacy, or customer-led brand programs at an enterprise software, cloud, data, or developer-focused company.
- 5+ years leading teams, including managing managers and teams across different regions.
- A proven track record of innovating customer marketing programs, building scalable systems, and creating work that serves as an industry benchmark.
- Hands-on experience using AI and automation to scale marketing or advocacy operations, with a clear point of view on the function’s future.
- Exceptional storytelling and editorial judgment, with the ability to translate complex technology into clear, credible business stories.
- Experience integrating customer voice across brand campaigns, communications, social media, events, and product launches.
- Executive presence and experience engaging C-level customers and influencing senior leaders with data and evidence.
Pay and benefits
- Base salary range: $115,000 – $226,000 USD (U.S.-based candidates).
- Equity and participation in the employee stock purchase program.
- Flexible paid time off.
- 20 weeks of fully-paid gender-neutral parental leave.
- Fertility and adoption assistance.
- 401(k) plan.
- Mental health counseling and access to transgender-inclusive health insurance coverage.
- Comprehensive health benefits offerings.
How to apply
Apply directly on MongoDB’s own careers website. Omadaily never charges job seekers.
