- Company: Oscar Health
- Location: Georgia, United States
- Job type: Full-time
- Salary: $19.00 – $21.00 per hour
About the role
Oscar Health is seeking a Customer Service Representative to join the Member and Provider Services team. This is a remote position available to candidates residing in Georgia. You will report to the Member and Provider Services Team Lead and handle high-volume customer interactions and back-office tasks. The role focuses on serving members with a supportive, professional approach.
Responsibilities
- Assist members, brokers, providers, and vendors through various communication channels.
- Manage your assigned caseload to meet productivity and quality standards.
- Monitor work-in-progress issues and escalate problems through established pathways.
- Participate in process improvement projects.
- Comply with all operational, regulatory, and compliance standards, including handling Personal Health Information (PHI).
Requirements
- High school diploma or GED.
- 1+ year of experience in a high-volume or customer-focused setting.
- 6+ months of healthcare experience.
- Bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
Pay and benefits
- Hourly pay: $19.00 – $21.00.
- 15 days of vacation accrual per year.
- Medical, dental, and vision benefits.
- 11 paid holidays and paid sick time.
- Paid parental leave and wellness time.
- 401(k) plan participation.
- Life and disability insurance.
How to apply
Apply directly on Oscar Health’s own careers website. Omadaily never charges job seekers.
