- Company: Roblox
- Location: San Mateo, CA, United States
- Job type: Full-time
- Salary: $144,620 – $174,100
About the role
Roblox is seeking a Critical Harms Investigations & Incident Management Specialist to join the Safety Operations team in San Mateo, CA. This full-time, hybrid position focuses on protecting the community from high-sensitivity issues, including child safety and violent extremism. You will report to the Director of Law Enforcement & Critical Harms Operations and work closely with cross-functional partners to respond to urgent escalations. Please note that this role requires reviewing graphic and offensive content and participating in a 24/7 on-call rotation, including weekends and holidays.
Responsibilities
- Lead rapid investigations into complex incidents related to critical harms.
- Serve as the primary point of contact for safety incidents, including communications with senior leadership.
- Use internal tools, data analysis, and open-source intelligence to gather evidence and conduct root cause analyses.
- Draft real-time communications regarding incident status and mitigation efforts.
- Apply judgment in triage, escalation, and case closure.
- Develop and maintain incident response playbooks.
- Improve investigative methods and quality standards.
- Mentor other investigators to strengthen team capabilities.
Requirements
- 5+ years leading investigations, incident management, or policy enforcement on a technology platform.
- Demonstrated ability to thrive in high-pressure, sensitive, and complex investigations.
- Excellent written and verbal communication skills for executive and non-technical audiences.
- Fluency with data analysis, dashboards, and investigation tools.
- Strong project management skills and prioritization acumen.
- Demonstrated mentorship and subject-matter expertise.
- Outstanding judgment, discretion, and resilience.
Pay and benefits
- Annual Salary Range: $144,620 – $174,100 USD.
- Eligible for equity compensation.
- Benefits as described on the company’s benefits page.
- Hybrid work schedule: Onsite Tuesday, Wednesday, and Thursday; optional presence on Monday and Friday.
How to apply
Apply directly on Roblox’s own careers website. Omadaily never charges job seekers.
