- Company: ServiceNow
- Location: Santa Clara, California
- Job type: Full-time
- Salary: $126,800 – $221,900
About the role
ServiceNow is seeking a senior individual contributor to join the Customer Excellence Group. In this position, you will own and execute on a major workstream within the Customer Success Platform (CSP). The CSP serves over 2,500 internal users and is a strategic tool for driving product adoption and customer satisfaction. This role is ideal for a product craft expert who thrives on end-to-end execution and influence without authority.
Responsibilities
- Product Ownership: Manage a major workstream from problem definition through delivery and adoption, ensuring rigorous prioritization and clear business requirements.
- Execution & Delivery: Partner with engineering teams to deliver features on time, maintain program hygiene, and lead User Acceptance Testing (UAT) strategies.
- AI Strategy: Embed AI-first thinking into capabilities, prototype agentic features, and automate manual workflows to free up teams for high-value work.
- Measurement: Define and track adoption and business impact metrics, using data to justify roadmap investments and demonstrate value to senior stakeholders.
- Stakeholder Management: Communicate roadmap status and risks clearly to VP and SVP-level executives while building trusted relationships across the organization.
Requirements
- 8+ years of experience in Product Management, business systems, or enterprise technology.
- Proven track record of owning and shipping product roadmaps in complex enterprise environments.
- Demonstrated ability to drive cross-functional execution with engineering or digital technology teams.
- Experience presenting strategy to VP and C-level stakeholders.
- Genuine passion for AI and experience applying or advocating for AI/automation in product strategy.
- Ability to lead through influence without direct reports.
Pay and benefits
The base pay for this position is $126,800 – $221,900. Total compensation may include equity, variable/incentive compensation, and benefits. ServiceNow offers health plans, a 401(k) Plan with company match, an Employee Stock Purchase Plan (ESPP), matching donations, a flexible time away plan, and family leave programs. Compensation is based on geographic location and individual qualifications.
How to apply
Apply directly on ServiceNow’s own careers website. Omadaily never charges job seekers.
