- Company: Accor
- Location: Kohala Coast, Hawaii, United States
- Job type: Full-time
- Salary: $29.24 USD per hour
About the role
Join the Fairmont Orchid team on the majestic Kohala Coast of Hawai‘i Island. As a Front Office Agent, you will be the first point of contact for guests, ensuring they have a memorable and authentic Hawaiian experience from arrival to departure. This full-time position is part of the Accor family, offering a supportive environment dedicated to luxury hospitality.
Responsibilities
- Assist guests with check-in, check-out, and cashiering duties.
- Review arrival lists and prepare guest profiles before arrival.
- Issue room keys and ensure VIPs and loyalty members receive appropriate recognition.
- Coordinate with other departments to meet guest requests and needs.
- Handle guest complaints and comments with tact and efficiency.
- Manage guest mail, messages, and phone calls.
- Maintain strict guest privacy and confidentiality.
- Promote hotel facilities and inter-hotel sales to maximize revenue.
- Monitor in-house credit matters and report any discrepancies.
- Stay informed about food and beverage services and hotel features.
Requirements
- Excellent reading, writing, and oral proficiency in English.
- Ability to remain calm and courteous while focusing on guest needs.
- Strong attention to detail and self-motivation.
- Proficiency in Property Management Systems (Opera) and Microsoft Office.
- Knowledge of local languages such as ‘Olelo Hawai‘i, Ilocano, or Tagalog is an advantage.
- Ability to work collaboratively as part of a team.
Pay and benefits
- Hourly Rate: $29.24 USD.
- Time Off: 11 paid holiday/personal days and 10 days of paid vacation that begin accruing immediately.
- Health: Premium preferred provider medical, drug, and vision benefits at competitive prices.
- Insurance: Employer-paid group life and accidental insurance coverage ($7,500).
- Retirement: 401(k) plan with a matching program.
- Discounts: 50% off hotel restaurants, 30% off retail items, and 30% off spa services.
- Travel: Employee discounts at Accor properties worldwide and Friends & Family rates.
- Meals: Complimentary meals in the employee dining facility.
- Work Authorization: Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
