- Company: ServiceNow
- Location: London, United Kingdom (Remote)
- Job type: Full-time
✅ Visa sponsor check: ServiceNow UK Limited (Staines Upon Thames) is on the UK Home Office register of licensed sponsors for Global Business Mobility: Senior or Specialist Worker, Skilled Worker (A rating), checked 2 November 2026. Being a licensed sponsor doesn’t guarantee sponsorship for this role: confirm it with the employer, and never pay anyone for a Certificate of Sponsorship.
About the role
ServiceNow is looking for a Senior Technical Customer Success Manager to join the Armis team. You will help customers achieve their strategic goals and get the most value from their Armis platform investment. This role combines technical delivery with relationship management, ensuring the platform is successfully adopted across the organization. You will act as the primary business liaison between the customer and various internal teams, including Engineering, Product Management, and Sales.
Responsibilities
- Manage a portfolio of up to 20 accounts throughout their lifecycle with Armis.
- Engage with customers early in the transition from pre-sales to deployment to define success plans.
- Guide customers through implementation, delivering use cases and driving operationalization.
- Monitor account health, retention, and customer satisfaction (NPS) to drive growth.
- Report risks and wins to internal account teams and external executives.
- Represent customer needs and feature requests to the Armis product team.
- Establish regular communication cadences, including Executive Business Reviews.
- Use Gainsight to track account activity, health scores, and critical metrics.
- Maintain up-to-date technical knowledge of the Armis platform and future products.
- Validate that customer deployments and configurations align with business use cases.
- Collaborate with Engineering, Product, Support, and Sales teams to ensure account success.
Requirements
- 5+ years of experience in a customer-facing role such as post-sales, systems engineering, or client management.
- 3+ years of experience in network engineering, architecture, support, or network design.
- 2+ years of experience working in Security, Healthcare, Automotive, Retail, or OT sectors.
- Strong verbal, written, and presentation skills.
- Solid project management and solution delivery experience.
- Experience as a CSM or Technical Account Manager in a Cyber Security SaaS organization is a plus.
- 3+ years of experience as a Deployment Engineer, Professional Services Engineer, or Consultant is highly preferred.
- Familiarity with Cyber Security concepts (Endpoint, SOAR, SIEM) and Linux operating systems.
- Knowledge of networking (LAN/WAN, Routing/Switching) and network security.
- Willingness to travel regionally up to 20-25% per quarter.
- A B.S. in IT, IS, CS, MIS, or equivalent degree is desired.
- Relevant industry qualifications such as CISSP, Security+, or CEH are a plus.
Pay and benefits
Specific salary details are not listed in the job advertisement. ServiceNow offers a flexible work environment with various work personas, including remote options, based on the nature of the role and location. The company is an equal opportunity employer and provides accommodations for candidates who require them.
How to apply
Apply directly on ServiceNow’s own careers website. Omadaily never charges job seekers.
