- Company: ServiceNow
- Location: London, Greater London
- Job type: Full-time
- Salary: Not specified
- Deadline: Not specified
✅ Visa sponsor check: ServiceNow UK Limited (Staines Upon Thames) is on the UK Home Office register of licensed sponsors for Global Business Mobility: Senior or Specialist Worker, Skilled Worker (A rating), checked 3 November 2026. Being a licensed sponsor doesn’t guarantee sponsorship for this role: confirm it with the employer, and never pay anyone for a Certificate of Sponsorship.
About the role
ServiceNow has acquired Armis, a leading asset intelligence cybersecurity company, and is now looking for a Senior Manager to lead its Customer Success team in London. In this people leadership position, you will guide a team of Customer Success Managers who partner with strategic and enterprise customers. Your goal is to help clients achieve meaningful business outcomes through the successful adoption of the Armis Platform, which protects IT, OT, IoT, and medical environments.
Responsibilities
- Lead and develop a team of Customer Success Managers supporting enterprise clients.
- Build trusted relationships with customer stakeholders and executive sponsors to drive business objectives.
- Monitor adoption and utilisation trends to identify opportunities, risks, and areas for improvement.
- Collaborate internally with Product, Sales, Support, and Professional Services teams to ensure a consistent customer experience.
- Identify renewal risks early and work with teams to develop appropriate solutions.
- Champion customer feedback to influence product development and continuous improvement.
Requirements
- 5+ years of experience in Customer Success, SaaS, or cybersecurity.
- 5+ years of experience leading Customer Success teams for enterprise or strategic customers.
- Experience with technical implementations in IT, cybersecurity, networking, or cloud services.
- Strong communication skills and a collaborative leadership style.
- Familiarity with SaaS and customer success technologies such as Salesforce or Gainsight.
- A Bachelor’s degree in a technical or related discipline, or equivalent experience.
- Willingness to travel up to 35%.
Pay and benefits
Specific salary details are not listed in the job advertisement. ServiceNow offers a flexible work environment with various work personas (flexible, remote, or office-based) depending on the role and location. The company is an equal opportunity employer and provides reasonable accommodations for candidates during the application process.
How to apply
Apply directly on ServiceNow’s own careers website. Omadaily never charges job seekers.
