- Company: Monzo
- Location: London (UK Remote)
- Job type: Full-time
- Salary: £31,100 – £39,350 + Incentive awards
- Deadline: Open until filled
✅ Visa sponsor check: Monzo Bank Ltd (London) is on the UK Home Office register of licensed sponsors for Skilled Worker, Global Business Mobility: Senior or Specialist Worker (A rating), checked 2 November 2026. Being a licensed sponsor doesn’t guarantee sponsorship for this role: confirm it with the employer, and never pay anyone for a Certificate of Sponsorship.
About the role
Monzo is looking for a Senior Fraud Investigator to join the Prevent pillar of its Financial Crime & Fraud team. This UK remote role focuses on intervening in active fraud attempts and educating customers. You will work with complex cases involving authorised card payment fraud and faster payment fraud, with a specific emphasis on cryptocurrency-related typologies.
Responsibilities
- Investigate suspicious transactions and gather evidence from flagged data.
- Support and reassure customers experiencing potential fraud with empathy.
- Independently decide to release or block transactions up to £59,999.
- Triage cases exceeding £59,999 for escalation.
- Safeguard compromised accounts and take remedial action.
- Provide advice to victims on protecting themselves in the future.
- Handle non-FOS complaints and provide feedback for continuous improvement.
Requirements
- Strong understanding of regulatory requirements in fraud and financial crime.
- In-depth knowledge of cryptocurrency and its use in fraud typologies.
- Excellent written and verbal English communication skills.
- Experience speaking to victims of potential fraud with persuasion and empathy.
- Strong problem-solving, decision-making, and independent working abilities.
Pay and benefits
- Salary: £31,100 – £39,350.
- Incentive awards tied to performance.
- £1,000 annual learning budget for books, training, and conferences.
- Home office setup support, including a MacBook and additional equipment for remote workers.
- Shift pattern: 37.5 hours per week, Monday to Friday, with some weekend and bank holiday coverage required.
How to apply
Apply directly on Monzo’s own careers website. Omadaily never charges job seekers.
