- Company: Coinbase
- Location: Remote – UK
- Job type: Full-time
- Salary: £53,100 per year
About the role
Coinbase is seeking a Risk & Monitoring Analyst III to join the Operational Risk and Controls team within Global Financial Crimes Operations. In this position, you will oversee quality assurance reviews of Complaints case investigations, including formal, legal, and litigation cases, to support the company’s AML/CFT program. You will work to strengthen consistency in case execution and identify procedural gaps. The role requires collaboration with Operations, Compliance, Analytics, and Learning & Development teams to convert quality insights into measurable operational improvements. Coinbase operates as a remote-first company, though employees are expected to attend quarterly in-person working sessions known as “surges.”
Responsibilities
- Complete weekly QA audit allocations according to established procedures and grading standards, documenting errors and root causes.
- Perform root cause analyses and deep dives into operational procedures to identify recurring themes and knowledge gaps.
- Collaborate with stakeholders across CX, Compliance, Analytics, and L&D to close process gaps and enhance QA rubrics.
- Present QA insights, recommendations, and performance metrics to Client Service Management and Complaints leadership.
- Use metrics and reporting tools to deliver data-driven recommendations that improve case quality, consistency, and throughput.
Requirements
- 4+ years of hands-on experience in Complaints support, Quality Assurance, or Compliance Testing within financial services.
- Exposure across multiple compliance disciplines, such as Complaints, KYC, AML, TMS, or sanctions.
- Demonstrated ability to execute root cause analyses and translate QA findings into actionable process improvements.
- Proven track record of partnering with cross-functional teams globally to implement process improvements.
- Experience building QA dashboards, trend reports, and presentations using Google Sheets and Slides or equivalent tools.
- Ability to utilize generative AI responsibly while maintaining human oversight to drive workflow efficiency and quality.
Pay and benefits
- Annual base salary: £53,100.
- Total compensation may include equity and bonus eligibility.
- Benefits include medical, dental, and vision coverage.
How to apply
Apply directly on Coinbase’s own careers website. Omadaily never charges job seekers.
