- Company: Accor
- Location: Hayes, England
- Job type: Full-time
- Salary: £15.80 per hour
About the role
Accor is looking for a Reservation & Accounts Receivable Coordinator to join the team at ibis London Heathrow Airport. This is a 12-month fixed-term, full-time position starting in December 2026. You will report to the Reservation & Accounts Receivable Manager and support the hotel’s reservations function, with a focus on leisure groups. You will also assist with accounts receivable and credit control activities.
Responsibilities
- Coordinate all hotel reservations, particularly for leisure groups.
- Manage group bookings from enquiry through to arrival.
- Build and maintain relationships with tour operators and travel partners.
- Ensure reservations are processed accurately and efficiently.
- Assist with invoicing, accounts receivable, and credit control processes.
- Follow up on outstanding payments and resolve billing queries.
- Prepare reservations and accounts receivable reports.
- Work closely with the Front Office and other hotel departments as required.
Requirements
- Previous experience in a Reception, Reservations, or similar hotel role.
- Good organisational and communication skills.
- Excellent attention to detail and accuracy.
- Basic knowledge of accounts receivable and credit control processes is desirable.
- Proficiency in Microsoft Office and hotel reservation systems.
- Ability to prioritise tasks and meet deadlines.
- A positive attitude and ability to work effectively as part of a team.
Pay and benefits
- Salary: £15.80 per hour.
- Heartist Card offering up to 30% discount at Accor hotels worldwide.
- Free Bonus Breaks vouchers for complimentary stays within the UK.
- Complimentary meals while on duty and a provided uniform.
- 28 days’ holiday, including bank holidays, increasing with service by up to an additional 5 days.
- Friends & Family discounted rates.
- Eye test vouchers.
- Learning and development programmes through our Academies.
- Cycle to Work scheme.
- Access to the Vivup employee benefits programme, including GP services, high street discounts, and much more.
- Workplace pension scheme.
- A wide range of additional employee benefits, wellbeing initiatives, and career development opportunities.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
