- Company: Accor
- Location: Washington, England
- Job type: Contract
About the role
Join the Mercure Newcastle George Washington Hotel Golf and Spa, an AA 4-Star property on the outskirts of Newcastle upon Tyne. As a Receptionist, you will be the public face of the hotel, ensuring guests have a memorable experience from arrival to departure. This is a 24-hour contract position within the Accor network, offering opportunities for development and advancement.
Responsibilities
- Deliver professional, friendly, and efficient reception service to all guests.
- Handle guest arrivals, check-ins, and check-outs with courtesy and helpfulness.
- Operate the hotel switchboard, managing calls and messages according to company standards.
- Monitor guest accounts to ensure all charges are correct and supported by documentation.
- Take reservations and event bookings when the Reservations and Sales Office is unavailable.
- Upsell hotel facilities to guests to drive revenue.
- Ensure the security of guest valuables, departmental keys, and cash floats.
- Handle guest enquiries via email, telephone, letter, or in person.
Requirements
- At least one year of experience working front of house in a hotel, ideally on reception.
- Unrestricted right to work in the United Kingdom (no sponsorship available).
- Excellent customer service skills and a service-focused personality.
- Good general education.
- Experience with Opera or a related system is an asset.
- Fluency in English; additional languages are a plus.
Pay and benefits
- Free meals on duty and lunch included when on shift.
- Access to a company pension scheme.
- Free uniform and free on-site parking.
- Swim and gym membership on premises.
- Employee benefit card offering discounted rates at Accor properties worldwide.
- Learning programs through Accor Academies.
- Shifts are 6:45 AM to 3:15 PM or 2:45 PM to 11:15 PM, with a mixture of both required.
- One in four weekends is guaranteed off work.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
