- Company: Accor
- Location: York, England
- Job type: Part-time
About the role
Accor is looking for a Reception Team Member to join their team in York. As a pioneer in responsible hospitality, Accor operates over 5,600 hotels and 10,000 restaurants across 110 countries. This part-time position offers a supportive environment where you can grow your career and create memorable experiences for guests.
Responsibilities
- Greet guests, handle check-ins, and settle accounts with a focus on exceptional service.
- Process payments via credit card and cash.
- Communicate with guests via email and phone.
- Enrol guests in the Accor Loyalty Membership program.
- Promote hotel facilities and look for opportunities to enhance stays through up-selling.
- Manage guest complaints in line with Accor standards.
- Coordinate with other departments and ensure important information is passed to the next shift.
- Complete daily task lists and proactively resolve issues.
- Work morning or afternoon shifts as required by the business.
Requirements
- A service-focused personality is essential.
- Fluency in English is required.
- Previous experience is ideal but not essential.
- Experience with Opera or a related system is a plus.
- Ability to cover day shifts where needed is essential.
- Additional languages are a plus.
Pay and benefits
The job ad does not specify a salary range. Accor offers exclusive benefits specific to the sector and beyond, along with strong recognition for daily commitment.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
