- Company: Accor
- Location: Birmingham, England
- Job type: Full-time
- Salary: Competitive Salary
About the role
Novotel Birmingham Centre is looking for a motivated and customer-focused Reception Team Leader to join their Front Office team. This 4-star hotel features 148 rooms and 8 meeting rooms in the heart of the city centre. In this position, you will support daily reception operations, lead and motivate the team, and ensure every guest receives a warm welcome and an excellent experience.
Responsibilities
- Supervise and support the Reception team during daily operations, including night shifts.
- Ensure smooth check-in and check-out procedures and manage daily room inventory with Housekeeping.
- Deliver excellent guest service, handle feedback professionally, and resolve issues efficiently.
- Train, coach, and motivate team members to help them achieve their potential.
- Support upselling efforts, ALL loyalty programme enrolments, and hotel revenue targets.
- Ensure accurate billing, cash handling, and adherence to company policies.
- Work closely with other departments to maintain strong relationships and a seamless guest experience.
Requirements
- Previous experience in a hotel as a Reception Team Member or Supervisor.
- Strong communication, interpersonal, and leadership skills.
- Good working knowledge of Microsoft Office and Opera.
- Positive attitude, good presentation, and confident speaking skills.
- Ability to work flexible hours and act with a can-do spirit.
- You must have the right to work in the UK.
Pay and benefits
- Competitive salary.
- Free meals on duty and uniforms provided.
- Accor F&B discount at any Accor hotel worldwide.
- Accor Friends and Family rates.
- Access to the Accor Development Program.
- Cycle to work scheme.
- Double pay on Bank Holidays.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
