- Company: ServiceNow
- Location: London, United Kingdom
- Job type: Full-time
✅ Visa sponsor check: ServiceNow UK Limited (Staines Upon Thames) is on the UK Home Office register of licensed sponsors for Global Business Mobility: Senior or Specialist Worker, Skilled Worker (A rating), checked 2 November 2026. Being a licensed sponsor doesn’t guarantee sponsorship for this role: confirm it with the employer, and never pay anyone for a Certificate of Sponsorship.
About the role
ServiceNow is looking for a Principal Success Architect to join the AI & Platform Product Excellence team. Based in London, you will work with a global EMEA team to drive customer outcomes for the AI Control Tower solution. This role bridges product and field delivery, helping organizations achieve responsible AI adoption at scale. You will act as a subject matter expert, guiding customers through AI inventory management, risk assessment, and regulatory compliance.
Responsibilities
- Guide customers through the five pillars of AI Control Tower adoption: Discover, Secure, Govern, Observe, and Value.
- Support engagements focused on EU AI Act compliance, NIST AI RMF, and ISO 42001 frameworks.
- Participate in technical implementation, including configuration, customization, and solution builds.
- Partner on enterprise architecture decisions to align with customer platform strategies.
- Manage technical stakeholder relationships with platform owners, administrators, and compliance leads.
- Support new product introduction launches and coordinate early adopter programs in EMEA.
- Develop enablement content, adoption playbooks, and best practice documentation.
- Act as the voice of EMEA customers by synthesizing feedback for the product organization.
Requirements
- 5+ years of technology implementation or solution delivery experience, ideally in GRC, risk, or AI governance.
- Customer-facing advisory or consulting experience with a proven ability to translate technical capabilities into business outcomes.
- Strong understanding of AI governance concepts and responsible AI frameworks.
- Excellent communication skills to explain technical concepts to non-technical audiences.
- One of the following: Deep ServiceNow platform expertise (5+ years) with CSA certification, OR extensive GRC/risk management background (5+ years).
- Willingness to travel up to 30% annually, primarily across the EMEA region.
Pay and benefits
Specific salary details are not listed in the job advertisement. ServiceNow offers a flexible work environment with various work personas (flexible, remote, or office-based) depending on the role’s nature. The company is an equal opportunity employer committed to creating an accessible and inclusive experience for all candidates.
How to apply
Apply directly on ServiceNow’s own careers website. Omadaily never charges job seekers.
